
Refund & Cancellation Policy
We would rather refund you than keep money you feel was not well spent. This page says plainly what happens for each thing we sell.
Pro subscription (monthly / yearly)
Billed through Google Play. Cancel any time from Play Store → Payments & subscriptions; your access continues until the paid period ends and you are not charged again. Refunds for subscriptions are handled under Google Play's refund policy - Google can usually refund a purchase made within 48 hours directly from your order history. If Play declines and you believe the charge was a genuine mistake, write to us and we will take it up on your behalf.
Voice minute packs
Minutes never expire. If you have not used any minutes from a pack, write to us within 7 days of purchase and we will refund it in full. Once minutes have been spoken they cannot be returned, because the service was delivered. Partly-used packs are refunded pro-rata at our discretion when something went wrong at our end (poor audio, a call that failed).
Seva - puja, chadhava, jaap
Before the seva is performed: full refund, no questions asked. Just tell us before the scheduled day.
After the seva is performed: a real pandit has done real work in your name, so the fee is not refundable. But if we fail to send you the promised proof (photo or video of your seva) within the stated time, you may ask for a full refund and we will pay it.
If we cannot perform the seva - a temple closure, an unavailable muhurat, anything at our end - we refund in full or reschedule, whichever you prefer.
Physical items
We do not sell or ship any. Nothing we offer arrives by post or courier, so there is nothing here that can be damaged in transit - see our delivery page.
How to ask
Write to Help & support with your booking reference or order ID. We reply within 2 working days and complete approved refunds within 5–7 working days, to the original payment method.
Kashi Ke Panditji · a Yukti Labs product